Terms of Service

By creating a Elvanic account, you agree to these Terms of Service. If you do not agree, do not use Elvanic.

These terms apply to all users of Elvanic, including clinic owners and their staff.

Elvanic is a clinic communication platform that:

• →Sends automated appointment reminders to patients on behalf of clinics, using the WhatsApp Business Platform
• →Tracks appointment confirmations and cancellations
• →Provides a dashboard to manage patients, doctors, and appointments
• →Processes subscription payments via Razorpay

• →You must provide accurate information when creating your account
• →You are responsible for keeping your login credentials secure
• →You must not share your account with anyone outside your clinic
• →Notify us immediately if you suspect unauthorised access

You agree to use Elvanic only for legitimate clinic appointment communication. You must not:

• →Send spam, promotional messages, or content unrelated to appointments
• →Add patient phone numbers without their consent
• →Use Elvanic to send messages that are false, misleading, or harmful
• →Attempt to reverse-engineer, hack, or disrupt the platform
• →Resell or sublicense access to Elvanic to third parties
• →Use Elvanic in a way that violates WhatsApp's Business Policy

You (the clinic) are responsible for:

• →Obtaining proper consent from patients before adding their phone numbers to Elvanic
• →Ensuring the patient data you enter is accurate
• →Complying with applicable data protection laws in your jurisdiction
• →Not entering sensitive medical data (diagnoses, prescriptions, test results) into Elvanic

Elvanic is not responsible for how you collect or manage patient consent.

• →Subscriptions are billed according to the billing cycle of the plan you choose, as shown on our Pricing page.
• →Payments are processed via Razorpay
• →Subscriptions renew automatically at the end of each billing period unless cancelled before the next renewal date.
• →If a payment fails or is not completed, your plan may not activate, or may be paused until payment is resolved
• →Plan changes (upgrades or downgrades) will be applied as described to you at the time of the change
• →We may change our pricing from time to time. We will provide reasonable advance notice to existing subscribers before a price change applies to their next billing period

• →You may cancel your subscription at any time before the next renewal date. Your subscription will remain active until the end of your current billing period and will not renew after cancellation.
• →If you would like to close your account entirely, contact us and we will assist you
• →No cancellation fees
• →After your account is closed, we will delete or anonymise your data within a reasonable period, unless we are required to retain it for legal, accounting, or dispute-resolution purposes

Please refer to our Refund Policy for full details.

We aim for high uptime but do not guarantee 100% availability. Scheduled maintenance will be communicated in advance.

Message delivery depends on the WhatsApp Business Platform, which is operated by Meta. Elvanic is not responsible for delays or failures caused by Meta's systems.

To the maximum extent permitted by law:

• →Elvanic is not liable for missed appointments or lost revenue resulting from undelivered messages
• →Our total liability shall not exceed the amount you paid us in the 3 months preceding the claim
• →We are not liable for any indirect, incidental, or consequential damages

Elvanic, including its logo, branding, software, design, and related content, is protected by applicable intellectual property laws. You may not copy, modify, distribute, or use any part of Elvanic without prior written permission.

Your clinic data (patient records, appointments) remains yours. We do not claim ownership of your data.

We reserve the right to suspend or terminate your account without notice if:

• →You violate these Terms of Service
• →We detect fraudulent, abusive, or illegal activity
• →Required by law or regulatory authority

These terms are governed by the laws of India.

We may update these terms from time to time. If we make a material change, we will provide reasonable notice to active accounts, for example by email or a notice within the dashboard, before the change takes effect. Continued use of Elvanic after changes constitutes acceptance.