Refund Policy
We want you to be satisfied with Elvanic. We aim to handle billing and refund concerns fairly and transparently.
Fair Refund Policy
If you experience a billing issue or a significant service problem, contact us and we'll work with you to resolve it.
Request a refundRefund Eligibility
Refund requests are reviewed on a case-by-case basis. Refunds may be considered in situations involving duplicate billing, technical issues, or significant service-related problems that could not be resolved.
To request a refund:
- →Email support@elvanic.com with subject: Refund Request
- →Include your registered clinic name and phone number
- →Explain the issue you experienced
- →Our team will review your request and get back to you
Subscription Renewals
Subscriptions renew automatically unless cancelled before the next renewal date. Once payment for a billing period has been successfully processed, it is generally non-refundable.
Your account remains active until the end of your current billing period. If you cancel before the next renewal date, you will not be charged for the next billing period.
Plan Upgrades
- →Upgrading your plan changes what you're billed, as shown to you at the time of the upgrade
- →The new plan's features become available as part of the upgrade
- →The exact timing of any new charge will be confirmed to you before the upgrade is applied
Plan Downgrades
- →Downgrading your plan changes what you're billed, as shown to you at the time of the downgrade
- →Feature access is updated to match your new plan as part of the downgrade
- →You do not receive a refund for the unused portion of your current billing period when downgrading
Policy Violations
If your account is suspended due to a violation of our Terms of Service, you are not eligible for a refund.
Payment Failures
- →If a payment does not go through, your plan may not activate, or your access may be paused until the issue is resolved
- →We may attempt to notify you of a failed payment, but it remains your responsibility to keep your payment method valid and up to date
- →Your account and access may be affected until the payment issue is resolved.
- →Once payment is successfully completed, access is generally restored
Refund Processing
01
Submit request
Email us with your clinic details.
02
We review
Reviewed individually by our support team.
03
Refund issued
Sent to your original payment method via Razorpay. Timing may vary.